Merakhi Crystal – Terms & Conditions
Welcome to Merakhi Crystal. By accessing our website or purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before using our services.
1. General
These Terms & Conditions apply to all users of the website.
By visiting or purchasing from Merakhi Crystal, you agree to these terms and our Privacy Policy.
We reserve the right to update or modify these terms at any time without prior notice.
2. Eligibility
To make a purchase, you must:
- Be at least 18 years old
- Provide accurate personal details
- Use a valid payment method
3. Products & Descriptions
We strive to display accurate product images and descriptions.
However:
- Actual colors or sizes may vary slightly.
- Crystals being natural products may have variations in shape, color, and texture.
- We do not guarantee identical pieces for every order.
4. Pricing & Payments
- All prices are listed in INR (₹).
- Prices may change without notice.
- Payments can be made online or via Cash on Delivery (if available).
- For COD orders, Merakhi Crystal may require order confirmation via call or message.
5. Order Acceptance
Your order is considered accepted only after:
- Payment is successful (for prepaid orders), or
- We confirm COD availability and shipping details.
We reserve the right to cancel or refuse an order due to:
- Out-of-stock items
- Incorrect pricing
- Suspicious or fraudulent activity
- Incomplete order details
6. Shipping & Delivery
- We offer delivery PAN India.
- Delivery timelines may vary based on location and courier services.
- Delays due to natural calamities, courier issues, or unforeseen circumstances are not our responsibility.
- Shipping fees (if applicable) will be displayed at checkout.
7. Return, Refund & Exchange Policy
Because crystals are delicate and energy-related items, we follow strict policies:
Returns
Returns may only be accepted if:
- The product is damaged on arrival
- You report the issue within 24–48 hours of delivery
- You provide unboxing video proof without cuts or edits
Refunds
Refunds will be processed:
- After product inspection
- To the original payment method
Exchanges
Exchanges are allowed only for damaged or incorrect products.
8. Cancellation Policy
- Orders can be cancelled only before dispatch.
- Once shipped, no cancellations are allowed.
- COD orders may be cancelled by us if the customer is unreachable or unresponsive.
9. User Responsibilities
You agree not to:
- Misuse the website
- Attempt fraudulent transactions
- Post harmful, false, or inappropriate content
- Violate intellectual property rights
10. Intellectual Property
All content on Merakhi Crystal including: Images, Logos, Text, Designs is the property of Merakhi Crystal and cannot be used without permission.
11. Limitation of Liability
Merakhi Crystal is not responsible for:
- Misuse of products
- Incorrect crystal usage
- Energy healing results (healing benefits vary for each individual)
- Losses due to delays or courier issues
Our liability is limited to the value of the product purchased.
12. Third-Party Services
We may use third-party tools, apps, payment gateways, or courier partners.
We are not responsible for their actions or policies.
13. Governing Law
These terms are governed by the laws of India.
14. Contact Information
If you have any questions, contact us:
📧 Email: merakicrystalswebsite@gmail.com
📞 Phone: +91 91679-99973
📍 Address: Retiwala Industrial Estate, Byculla East, Mumbai - 400027